Means of transmitting a complaint:

If you have a complains you can send it to us via email, phone, fax , post service or at Euroweb Romania SA headquarter located in 102 Lipscani Street, 3rd floor, Bucharest 030039.

The department responsible with receiving and recording technical complaints is:

Network Operations Center

Working hours:

24h/7 days a week, including national holidays

Phone:

+4(0)317100000; Fax: +4(0)317100072

E-mail:

help@euroweb.ro

Address:

Str Lipscani, nr 102, etaj 3, Bucuresti 030039

Means of transmitting a complaint:

If you have a commercial complaint please contact your Account Manager ( Sales Department) mentioned in your contract or contact us at: +4(0)317100071.

Working hours:

Monday – Friday, 09 – 18 hrs

Time-frame for submitting a complaint:

You can send your complaints regarding an inadequate execution of your telecommunications services contract according to the term stipulated in you contract

Complaints resolution:

The resolution for your complaints will be sent to you via phone, email, fax or postal service in maximum 7 days since the date you have submitted it. If a solution is not found for your complaint in this time frame, Euroweb Romania SA will inform you in maximum 10 days since the complaint was registered the stage we are at for finding a solution for your complaint.

For technical complaints the maxim term for responding to your complaint is specified in your contract, according to the signaled malfunction.

Litigations:

If you are not satisfied with the resolution given to your complaint or the litigation created due to it is not settled amicably you can submit a complaint to the National Authority for Management and Regulation in Communication of Romania (ANCOM) or you can resort to other extrajudicial solutions for litigations ( eg. Mediation ) as well as you can appeal to the competent law courts.